eCommons Community: Research and Assessment Unit http://hdl.handle.net/1813/9961 RAU The Channel Image http://dspace.library.cornell.edu/retrieve/45878 http://hdl.handle.net/1813/9961 The Community's search engine Search the Channel search http://dspace.library.cornell.edu/simple-search What do users think of us? Mining three years of CUL LibQUAL+ data (Word doc) http://hdl.handle.net/1813/11144 Title: What do users think of us? Mining three years of CUL LibQUAL+ data (Word doc) <br/> <br/>Authors: O'Brien, Liane; Miller, Linda; Li, Xin <br/> <br/>Abstract: This study of CUL's LibQUAL+ data was presented on May 21, 2008 at CUL's Professional Development Week. The PowerPoint file is located in CUL's eCommons: http://ecommons.library.cornell.edu/handle/1813/10842 . This report records the narrative of the presentation to help CUL colleagues better understand the many graphs in the PowerPoint. There were two goals for the study. First, we wanted to determine what longitudinal data could be mined from past LibQUAL+ surveys' core questions. Second, as CUL considers if and when it would like to administer the LibQUAL+ survey again, we wanted to get a sense from CUL staff of how useful that data is to their decision making processes. The study aimed to identify trends, as well as areas where CUL has done well, and where it needs improvement. CUL administered LibQUAL+ four times: in 2001, 2002, 2003 and again in 2005. The 2001 survey data was not included in this analysis due to the pilot nature of that year. 2006/2007 Annual statistics (printed, summary version) http://hdl.handle.net/1813/11096 Title: 2006/2007 Annual statistics (printed, summary version) <br/> <br/>Authors: Cornell University Library <br/> <br/>Abstract: CUL 5-year longitudinal input and output statistics on collections, services, expenditures, staffing and facilities. Includes unit and library-wide data. 2006/2007 Annual Statistics (full version) http://hdl.handle.net/1813/11095 Title: 2006/2007 Annual Statistics (full version) <br/> <br/>Authors: Cornell University Library <br/> <br/>Abstract: CUL fiscal year input and output statistics on collections, services, expenditures, staffing and facilities. Includes current and 5-year, and unit and library-wide data. What do users think of us? Mining three years of CUL LibQUAL+ data (PowerPoint presentation) http://hdl.handle.net/1813/10842 Title: What do users think of us? Mining three years of CUL LibQUAL+ data (PowerPoint presentation) <br/> <br/>Authors: O'Brien, Liane; Miller, Linda; Li, Xin <br/> <br/>Abstract: This PowerPoint was presented at CUL's Professional Development Week on May 21, 2008. It presents a longitudinal view of CUL's LibQUAL+ data for the "core questions" that were asked in each of the three 2002, 2003 and 2005 surveys. The analysis focuses on showing similarities and differences between patron groups.