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Please use this identifier to cite or link to this item:
http://hdl.handle.net/1813/10489
| Title: | ILR Faculty Survey: Summary of Preliminary Results |
| Authors: | Schmidle, Deborah |
| Keywords: | service quality
academic libraries
surveys
Cornell ILR Library |
| Issue Date: | Aug-2006 |
| Abstract: | Enhancing the quality of service is an ongoing concern for academic and
research libraries. In order to grow and develop as an organization, it is
necessary to assess services and mission on a regular basis. Output measures
provide objective data on the scope and effectiveness of library services.
These output measures can also be used to evaluate the library's services, to
demonstrate the library's value, and to guide resource allocation decisions
(Van House 1990). An evaluation of services was recently done by the Martin
P. Catherwood Library, Cornell University (Catherwood Library). This report
provides an overview of this assessment. |
| URI: | http://hdl.handle.net/1813/10489 |
| Appears in Collections: | Assessment Findings about CUL
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