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Title: Creating an Integrated Public Services Desk - A Piece of Cake?
Authors: Powell, Jill
Patterson, Mary
Koltay, Zsuzsa
Bryan, Linda
Keywords: Integration
Library Services
Reference Services
Access Services
Circulation Services
Issue Date: 12-Sep-2005
Abstract: This was presented on May 23, 2005 for Professional Development Week of Cornell University Library. The panel discussed the integration of access and reference services into a single public services desk. The speakers presented the goals and objectives for unifying the desks, methods of team building among the staff, and the impact of desk scheduling.
Appears in Collections:Articles, Preprints, and Presentations by CUL Staff

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